Your manners are always important, but it can be hard sometimes to convey them when you are on a phone call. In this section we will discuss more of the ways you can give great customer services and maintaining good phone etiquette. Some of these techniques include learning how to read your customers. We will also discuss how to properly transfer calls. Then we will address going the extra mile for your customers. Lastly, we will talk about how to limit given information, and when that is appropriate. With these tools in your tool belt, you will be ready for any call!