IMPROVE CUSTOMER SATISFACTION BY 3X
contact CENTER TRAINING 2019
BE A TOP CONTACT CENTER MANAGER
This course will help you train and improve the performance of your contact center team. Enroll and learn how to maximize customer satisfaction and achieve your target KPIs
Contact Center Leadership Course for New and Experienced Managers
Achieve high customer satisfaction, improve your performance KPIs
What will I learn
How to build an effective contact center culture
Peer training essentials
Building rapport with customers
Active listening strategies
Better phone manners
Dealing with difficult customers
What is included in the course
12 Case studies with videos
Who should take this course?
Sales Executives and Managers
Contact center managers and agents
Free with this Course
Get the most out of your course. See what you get!
Take a look at our content-rich curriculum full of great learning, case studies, videos and more
Show potential employers your new accomplishments
What our students are saying
Fusce pellentesque sem nisi, vitae vulputate ante consequat sed. Sed ac mauris elit. Etiam efficitur libero at ex varius pretium.
Learndeed helped me improve my job prospects when I moved to Canada recently. Highly recommended
I was looking for an online course on HR when I found Learndeed. The course and support was excellent. Thanks!
I would recommend Learndeed to my group-mates at CPRHQ. I for sure see a lot of value in the work-compliance training I got.
Frequently Asked Questions
I can learn this on my own, why do I need to enrol in a course?
In the age of the internet and Google, you can find and learn anything. But it takes time to find, filter and learn all the information out there. It took our experts more than 12 months of research to build this course. You can just dive right into it and save a lot of time and money
How long is this course? What are the timings?
This is a 100% self-paced course. You can study and complete it anytime you like. When you enroll, you get lifetime access.
I have never taken an online course, I am not sure about it
The learning platform is very simple and intuitive and very beginner friendly. However, in case you still can't cope up, you can always get your full money back within 30 days
What is your refund policy
We offer no-questions-asked refund for 30 days. You can enroll risk-free
Who can I contact if I have questions
You can contact our customer support for any queries related to the course
Is this course accredited?
This course does not provide college credits and is not accredited